Effective Date: 05 March 2025
At promediadeveloper.com, we strive to provide high-quality printing services. Since most of our products are custom-made, we have specific guidelines regarding refunds. Please read this policy carefully before placing an order.
1. Eligibility for Refunds
Refunds are only provided in the following cases:
- The product is damaged or defective upon arrival.
- There is a printing error that differs from the approved design or specifications.
- The order was incorrectly processed by us.
2. Non-Refundable Cases
We do not offer refunds for:
- Customer errors (e.g., wrong design, incorrect spelling, or incorrect specifications provided by the customer).
- Slight color variations due to differences in screen displays and printing processes.
- Change of mind after the order has been processed.
- Delays caused by third-party shipping carriers.
3. Refund Request Process
To request a refund:
- Contact us within [mention timeframe, e.g., 7 days] of receiving the product.
- Provide your order number, a clear description of the issue, and photographic evidence of defects.
- Our team will review your request and respond within [mention timeframe, e.g., 3-5 business days].
4. Refund Options
- If approved, the refund will be processed using the original payment method.
- Refunds may take [mention timeframe, e.g., 7-10 business days] to reflect in your account.
- In some cases, we may offer a reprint or store credit instead of a refund.
5. Order Cancellation
- Orders can be canceled within 24 hours of placement for a full refund.
- After 24 hours, cancellations may not be possible as production begins promptly.
6. Contact Us
For refund-related inquiries, contact us at:
Email: info@promediadeveloper.com
Website: promediadeveloper.com